Post by jamberrychoux on Mar 15, 2017 5:07:03 GMT
Hi, if you are purchasing anything online from Vistaprint, please be cautious. I would actually advise you not to shop with them.
Short story:
They fraudulently credit card scammed us for nearly $1,500, and we were unable to get most of it back. If you google them, you will see that this has happened to thousands of other people as well! They have multiple complaints filed against them.
Long story:
I had ordered addresses labels and business cards from them before. I saw some super low prices advertised to order with them, and it enticed me in as a new shopper with them, and so I went for it. Unbeknownst to me, they had automatically signed me up for a rewards program that was actually a bogus one. When you place an order with them, there are multiple pages that you have to flip through before you get to the last page where the actual payment page appears. Somewhere in the pages before - buried in super fine print apparently so that you don't notice it - they have you enrolled in a rewards program which comes with a MONTHLY charge, and this rewards program is actually unrelated to the order of supplies from them. Because you don't see it, you can't unclick it/opt out of it. As far as I know, I believe that this is against marketing laws (at least in the US).
So, unbeknownst to us, every month, they started initially charging us something like $6. Because the amount was really low, I never noticed it on my credit card statement. My husband never noticed it either because the amount was so low. (Our credit card statements tend to be very long because we charge everything we can to earn frequent flier mileages). Every couple/few months, they would up the monthly fee a few more dollars. Then, when we still didn't notice it, it was increased - again and again!
Finally about 2 years and a half has gone by (yes, a super long time for us to be so foolish), and I see that there is an unusual transaction on the statement. By this time, the fee was something like $50+ a month. I ask my husband what that is. He said he doesn't know. All of these months, he thought the transactions were mine, and I thought they were his.
When we investigate, we find out about their credit card scamming process. We try to cancel the rewards program, but their online system wouldn't allow us to do it, and we were not able to get anyone in Customer Service. Apparently, it triggered them to take our credit card number, and transfer the charge the monthly fee to another one of their (multiple) entities. We print out copies of all of our statements for the last 2 years and a half. We see that they have used many different entity names - somewhat similar, but slightly different, so it's easier for the charge to get lost in the crowd and be overlooked.
Again, we try to cancel it without any success. Eventually, we just had to cancel the credit card and had a brand new card with a new number issued to us. Our bank was able to refund us the last 3 months of fraudulent charges, but that was all they could do. It was very upsetting for us to lose $1,500 in this way. My husband and I now check our credit card statements with a fine tooth comb to avoid anything like this happening again.
Short story:
They fraudulently credit card scammed us for nearly $1,500, and we were unable to get most of it back. If you google them, you will see that this has happened to thousands of other people as well! They have multiple complaints filed against them.
Long story:
I had ordered addresses labels and business cards from them before. I saw some super low prices advertised to order with them, and it enticed me in as a new shopper with them, and so I went for it. Unbeknownst to me, they had automatically signed me up for a rewards program that was actually a bogus one. When you place an order with them, there are multiple pages that you have to flip through before you get to the last page where the actual payment page appears. Somewhere in the pages before - buried in super fine print apparently so that you don't notice it - they have you enrolled in a rewards program which comes with a MONTHLY charge, and this rewards program is actually unrelated to the order of supplies from them. Because you don't see it, you can't unclick it/opt out of it. As far as I know, I believe that this is against marketing laws (at least in the US).
So, unbeknownst to us, every month, they started initially charging us something like $6. Because the amount was really low, I never noticed it on my credit card statement. My husband never noticed it either because the amount was so low. (Our credit card statements tend to be very long because we charge everything we can to earn frequent flier mileages). Every couple/few months, they would up the monthly fee a few more dollars. Then, when we still didn't notice it, it was increased - again and again!
Finally about 2 years and a half has gone by (yes, a super long time for us to be so foolish), and I see that there is an unusual transaction on the statement. By this time, the fee was something like $50+ a month. I ask my husband what that is. He said he doesn't know. All of these months, he thought the transactions were mine, and I thought they were his.
When we investigate, we find out about their credit card scamming process. We try to cancel the rewards program, but their online system wouldn't allow us to do it, and we were not able to get anyone in Customer Service. Apparently, it triggered them to take our credit card number, and transfer the charge the monthly fee to another one of their (multiple) entities. We print out copies of all of our statements for the last 2 years and a half. We see that they have used many different entity names - somewhat similar, but slightly different, so it's easier for the charge to get lost in the crowd and be overlooked.
Again, we try to cancel it without any success. Eventually, we just had to cancel the credit card and had a brand new card with a new number issued to us. Our bank was able to refund us the last 3 months of fraudulent charges, but that was all they could do. It was very upsetting for us to lose $1,500 in this way. My husband and I now check our credit card statements with a fine tooth comb to avoid anything like this happening again.